Our Supporter Promise
We are Veterans With Dogs. We only exist because of the amazing support of people like you.
Your support matters—whether you’ve:
- Donated
- Fundraised on our behalf
- Supported our campaigns
- Been a sponsor, or left a gift in your will
We’re committed to treating every supporter with respect and openness. Here’s our promise to you.
Our Communications with You
- We hope you’ll want to hear more about our life-changing work, and we’ll always be clear about how we’ll communicate.
- If you wish to change how or if we contact you, your wishes will be swiftly respected.
- You can alter your preferences at any time with a quick request—no fuss, no friction.
Fairness, Safeguarding & Support
Our fundraising is vital. We’re proud of what it helps us achieve, and we constantly review our practices to ensure they’re fair, sensitive and appropriate.
- Staff, volunteers and third parties are fully trained to recognise and support vulnerable individuals with sensitivity.
- No supporter is ever exploited, discriminated against, or exposed to harm due to their interaction with VWD.
- Guided by the Fundraising Regulator’s Code & the Chartered Institute of Fundraising, we maintain the highest standards.
- Safeguarding is embedded in all our practices—every team member is trained and supported.
Your Donation or Fundraising
- Your gift is used responsibly to support veterans with mental health challenges.
- We keep admin costs as low as possible, so your funds achieve the greatest impact.
- We answer all questions about how donations are spent and publish regular financial reports.
- If we ever need to refuse a donation to protect our independence or values, we’ll explain why.
Your Personal Details
- Carefully selected suppliers may help us deliver communications and services (such as mail or campaign packs).
- Your details are only used as you’ve consented. We always respect your privacy and UK law.
- Any data sharing is tightly controlled and never used by others for any other purpose.
Our Suppliers
- We work with reputable, professional partners and monitor standards rigorously.
- If suppliers don’t meet our expectations, we act quickly to protect our supporters.
- Mental health awareness training is required for anyone in direct contact with supporters.
Accountability
You can contact us at any time with feedback or a complaint. We respond honestly, quickly, and always strive for the highest standards.
Thank You
Your support empowers our work and brings hope to veterans UK-wide. We’re honoured to have you in our community.
