Privacy Policy
Veterans With Dogs is committed to protecting your personal information and being transparent about how we use it.
This policy explains what data we collect, how we use it, and your rights.
Who we are
Veterans With Dogs
2 Northleigh House
Thorverton Road
Exeter
Devon
EX2 8HF
Telephone: 01626 798030
Email: info@veteranswithdogs.org.uk
Charity Limited by Guarantee 8443724
Charity Registration No 1161554
For any questions about this policy or your data, please contact Sally Williams using the details above.
What information we collect
We may collect and process the following personal data:
- Name and contact details such as email address and telephone number
- Information you provide through our contact form
- Information provided when making a donation
- Information submitted through volunteer applications or enquiries
- Information provided when signing up to our newsletter
- Technical information such as IP address and browser type through analytics tools
How we use your information
We use your information to:
- Respond to enquiries and provide support
- Process donations and maintain records
- Manage volunteer applications and communications
- Send newsletters and updates if you have chosen to receive them
- Improve our website and understand how it is used
Lawful basis for processing
We rely on the following lawful bases under UK data protection law:
- Consent where you have opted in to communications such as newsletters
- Legitimate interests to respond to enquiries and improve our services
- Legal obligation where we are required to keep records, for example for financial or regulatory purposes
- Contract where processing is necessary to fulfil a service you have requested
Third-party services
We use trusted third-party services to support our website and operations, including:
- Google Analytics to understand website usage
- Stripe to securely process donations
- Google reCAPTCHA to protect our forms from spam
These providers may process your data on our behalf and have their own privacy policies.
How we store your information
We take appropriate steps to keep your personal data secure. Your information is stored securely and only accessible to authorised individuals.
We only keep your data for as long as necessary for the purposes it was collected, or to meet legal and regulatory requirements.
Your rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data where appropriate
- Object to or restrict how your data is processed
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details above.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page.
How to complain
If you are unhappy with how we have handled your data, you can contact us and we will do our best to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office.
