Complaints and Compliments
Veterans With Dogs is committed to delivering the highest quality work and welcomes feedback of all kinds. Your views help us celebrate what we do well and learn how we can do better.
Our feedback principles:
- Compliments and complaints are valued as vital feedback.
- Our procedure is fair, open, and accessible to everyone.
- Your service or support will never be affected by making a complaint.
- All concerns are handled promptly, respectfully, and thoroughly.
- Everyone is treated with dignity and offered support during the process.
- We aim to give clear, timely responses with a full outcome wherever possible.
- We take action where needed and use learning from complaints to improve our work.
- If you are unhappy with the result, you have the right to appeal.
If you would like to send us a compliment or make a complaint, please complete our online form.
Send Compliment or Complaint
